Privacy Policy

1. Introduction

big368 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all users of the big368 platform, including visitors to our website, registered account holders, and anyone who interacts with our services. We recognize that privacy is a fundamental right and we have designed our data practices to respect and protect that right.

This policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how we protect it, and what choices you have regarding your information. By accessing or using big368 services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

If you do not agree with any part of this Privacy Policy, you should not use big368 services. For users located in Indonesia, this policy is designed to comply with applicable Indonesian data protection principles while also meeting international standards for privacy and security.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a big368 account, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, phone number, residential address
• Financial Information: Bank account details (BCA, BRI, BNI, Mandiri, or other Indonesian banks), e-wallet account information (OVO, DANA, GoPay), transaction history
• Identity Verification Documents: Indonesian National Identity Card (KTP), proof of address, selfie photographs for KYC verification
• Account Credentials: Username, password, security questions and answers
• Communication Data: Messages sent through our customer support channels, chat transcripts, email correspondence

2.2 Information Collected Automatically

When you use big368 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, click patterns, betting history, game preferences, login/logout times
• Location Data: General geographic location derived from IP address to ensure compliance with geographic restrictions
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 8 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction verification and fraud prevention data from banks and payment service providers
• Identity Verification Services: Verification results from KYC/AML compliance service providers
• Affiliates and Marketing Partners: Referral source information if you reached big368 through a partner link

3. How We Use Your Data

big368 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Create and maintain your big368 account
• Process deposits, withdrawals, and other financial transactions
• Facilitate your participation in sports betting, casino games, and other gaming activities
• Track betting history and account balance
• Provide customer support and respond to your inquiries
• Send important account notifications and updates

3.2 Legal and Regulatory Compliance

• Verify your identity and age (21+ requirement)
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Prevent fraud, money laundering, and other illegal activities
• Enforce our Terms and Conditions and other policies
• Respond to legal requests from law enforcement or regulatory authorities
• Maintain records as required by licensing authorities

3.3 Platform Improvement and Personalization

• Analyze usage patterns to improve platform functionality and user experience
• Personalize content and game recommendations based on your preferences
• Conduct research and statistical analysis to enhance our services
• Test new features and optimize platform performance
• Troubleshoot technical issues and fix bugs

3.4 Marketing and Promotions

• Send promotional offers, bonus opportunities, and newsletters (with your consent)
• Provide information about new games, features, and services
• Administer contests, tournaments, and special events
• Tailor marketing communications to your interests

3.5 Security and Risk Management

• Detect and prevent fraud, cheating, and collusion
• Identify and block suspicious betting patterns
• Monitor for bonus abuse and terms violations
• Protect the integrity of games and betting markets
• Secure our systems against cyber attacks and unauthorized access

4. Data Sharing and Disclosure

big368 does not sell your personal information. However, we may share your data with trusted third parties in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Payment Processors: Banks and payment service providers that facilitate deposits and withdrawals
• KYC/AML Verification Services: Identity verification and fraud prevention providers
• Cloud Storage Providers: Secure data storage and backup services
• Customer Support Tools: Live chat platforms and helpdesk software providers
• Analytics Services: Tools that help us understand platform usage and performance

All service providers are contractually bound to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to:

• Comply with legal obligations, court orders, or regulatory requests
• Cooperate with law enforcement investigations
• Respond to subpoenas or other legal processes
• Meet licensing requirements from gaming authorities

4.3 Business Transfers

If big368 is involved in a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing, such as when you participate in a co-branded promotion or opt into a partner offer.

5. Data Security Measures

big368 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All sensitive data is encrypted in transit using 256-bit SSL/TLS protocols and at rest using AES-256 encryption
• Access Controls: Strict role-based access controls ensure only authorized personnel can access personal data
• Two-Factor Authentication: Optional 2FA for account login adds an extra layer of security
• Secure Data Centers: Data is stored in secure, monitored facilities with physical and digital safeguards
• Regular Security Audits: We conduct regular security assessments and penetration testing
• Fraud Detection Systems: Advanced algorithms monitor for suspicious activity and potential security breaches
• Employee Training: All staff receive regular training on data protection and privacy best practices
• Incident Response Plan: We maintain protocols for responding to and mitigating data breaches

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge and accept this inherent risk when using our services.

6. Data Retention

big368 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

For active accounts, we retain your data for the duration of your relationship with big368 and as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6.2 Closed Accounts

After you close your account, we may retain certain information for:

• Legal Compliance: 5-7 years to meet regulatory and tax requirements
• Fraud Prevention: Indefinitely to prevent repeat violations and protect other users
• Dispute Resolution: Until all claims and disputes are resolved
• Analytics: Aggregated, anonymized data may be retained indefinitely for statistical purposes

6.3 Retention Schedule

Data Type	Retention Period
Account Registration Data	7 years after account closure
Financial Transaction Records	7 years after transaction
KYC/Identity Documents	7 years after account closure
Betting History	5 years after bet settlement
Customer Support Communications	3 years after last interaction
Marketing Consent Records	Until consent is withdrawn + 3 years

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your data directly through your account dashboard. For additional information, contact our support team.

7.2 Right to Rectification

You can update or correct inaccurate or incomplete personal information through your account settings. For changes that require verification (such as name or date of birth), contact customer support with supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data, subject to certain exceptions. We must retain some information to comply with legal obligations, resolve disputes, and prevent fraud. To request account deletion, close your account and contact support.

7.4 Right to Restriction

You may request that we restrict processing of your personal information in certain circumstances, such as while we verify data accuracy or investigate a complaint.

7.5 Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format. We will provide this within 30 days of your request.

7.6 Right to Object

You can object to processing of your personal data for direct marketing purposes at any time. You can opt out of marketing emails by clicking the unsubscribe link or adjusting your communication preferences in your account settings.

7.7 Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days. We may require identity verification before processing certain requests to prevent unauthorized access to your data.

8. Cookies and Tracking Technologies

big368 uses cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality such as authentication, security, and session management. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use our site to help us improve performance and identify issues.
• Functionality Cookies: Remember your preferences and settings such as language, currency, and display options.
• Analytics Cookies: Help us understand user behavior through tools like Google Analytics to optimize our services.

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may impact your ability to use certain features of big368. Disabling essential cookies may prevent you from accessing your account.

8.3 Other Tracking Technologies

We may also use web beacons, pixel tags, and similar technologies to track email opens, page visits, and user interactions. These help us measure campaign effectiveness and improve our services.

9. Third-Party Services and Links

The big368 platform may contain links to third-party websites, services, or content. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

Game providers, payment processors, and other integrated services may collect their own data subject to their respective privacy policies. By using these services, you consent to their data collection practices.

10. Changes to This Privacy Policy

big368 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our website
• Provide you an opportunity to review the changes before they take effect

Your continued use of big368 services after the effective date of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using our services and close your account.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact big368's Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy inquiries within 30 days

For general customer support inquiries, use our 24/7 live chat service available through the website. For account-specific questions, visit our FAQ page for quick answers.